Account Manager – ABM

Gravity Global is the most award winning, world-leading marketing communications agency working with complex markets, and we are looking for an all star Account Manager to join us.

You will be part of a 5-people strong, supportive, nurturing and fun team, within a truly global B2B Agency. The pace is fast, so being organised, a team player and ability to multitask is essential, however, there is great support network amongst all team members, which also extends to workload changes and cover when needed. There is a strong mentoring culture within the team, lead by the Group Account Director, who is a very supportive, dedicated and a nurturing and enthusiastic mentor. This is a key role within the team, with lots of development potential for the right person, and it requires the chosen candidate to take true ownership of projects and support with pro-active attitude, ideas and opinions.

A great opportunity for an individual who is keen to manage truly global campaigns, from inception: briefing, strategy, messaging (supported by the GAD, AD and Planners), right through to implementation (creative, content) and delivery. A good role for someone who likes to see things through.

This is a role for a pro-active person who wishes to progress in the world of B2B marketing.

Location Dallas, Minneapolis
Salary Competitive salary
Posted 16 Sep 2022
Job Function Account Manager – ABM
Job Level Client Services
Hours Full Time
Contract Permanent
Workplace Hybrid Remote

Primary responsibilities

Communication and relationships:

  • Develop strong relationships with your clients and the internal delivery teams
  • Serve as a direct liaison between clients and internal delivery teams
  • Manage client and internal delivery team expectations; don’t be afraid to have hard conversations
  • Serve as the clients’ main point of contact; manage client communications such as weekly status emails, requests for review and approval of deliverables, information gathering, scheduling meetings, etc.
  • Attend client meetings to document all deliverables, decisions, and next steps, goals, timelines, and expectations

Project coordination:

  • Manage process for new client onboardings, retainer engagements and client offboarding
  • Create project plans and roadmap milestones to ensure all projects meet deadlines
  • Serve as project coordinator and traffic coordinator for the deliverables as scoped in campaign briefs and project agreements
  • Analyze and forecast internal delivery members capacity and anticipate resource needs
  • Hold clients and our internal delivery team accountable for due dates
  • Secure timely feedback and approvals from clients
  • Pivot and rearrange tasks when needed to prevent roadblocks and keep tasks on schedule
  • Ensure the internal delivery teams’ work meets client expectations

Tools and organization:

  • Maintain client data in our CRM (HubSpot) such as contact information, satisfactions levels, deals for upsells, etc.
  • Maintain project management system, for assigned clients to build timelines and tasks
  • Maintain organization for client folders in shared drives

Character traits of a great account manager:

  • Wildly curious
  • Relational
  • Detail-oriented
  • Deadline driven
  • Extremely personable
  • Freakishly organized
  • Creative problem-solver
  • Consistently reliable
  • Following and managing process and quality control should be your love language
  • Strong and responsive written and verbal communicator

What you’ll be accountable for:

  • Quality Task Management: Ensure deadlines are established, met as anticipated, while holding the client and Mojo team accountable
  • Documentation and organization
  • Client Happiness

Metrics that will define success:

  • Avg % of Client Profitability
  • Client NPS score
  • # of Reviews / Testimonials

What we can offer:

  • Competitive salary + benefits
  • Summer Fridays
  • Great company culture

SoundS Interesting?

Apply Now

Similar Posts

Norwich 13 December 2022

Senior Account Strategist

Gravity Global is the world’s most awarded B2B marketing communications agency. Headquartered in London and with offices across the UK, we are growing fast and looking for an experienced Digital Senior Account Manager to support our friendly Performance Marketing team in Norwich.

Norwich 13 December 2022

Account Strategist

Gravity Global is the world’s most awarded B2B marketing communications agency. Headquartered in London and with offices across the UK, we are growing fast and looking for an experienced Digital Marketing Account Strategist to support our friendly Performance Marketing team in Norwich.

Minneapolis, Houston, Dallas, Los Angeles 13 December 2022

Programmatic Media Manager

The Gravity Global Media team is looking for a Programmatic Manager to share in our passion for creating work that is audience-first and influences decision makers. You are an effective negotiator, critical thinker and able to establish trust and build rapport with media professionals globally. You will work with our team to execute the client’s media buys while helping build a fast-cadence program to attract, retain and grow target industries.

Sorry, no results found.